Your information

Privacy Policy

This policy explains how Short Circuit Appliance Repairs handles personal information provided through repair bookings, contact enquiries and related communications.

Last updated: 1 July 2026.

Information We Collect

When you make a booking or contact us, we may collect your name, address, email address, phone number, preferred contact method, appliance details and information about the fault.

If you upload a photograph, it may contain an appliance model label, serial information or details visible in the surrounding image. Please avoid including people or unrelated personal information.

How We Use Your Information

We use this information to assess your enquiry, confirm the service area and call-out charge, arrange and manage appointments, communicate with you, prepare quotations and provide appliance repair or electrical safety testing services.

We may contact you by phone, text message or email in connection with your enquiry or service request. We do not use booking or contact information for unrelated marketing without your permission.

Storage and Sharing

We take reasonable care to keep customer information secure and retain it only for as long as it is reasonably required for the service, business records or legal obligations.

Information may be handled by service providers used to operate the website, forms, email or business records. We do not sell customer information. We may disclose information where required by law or where reasonably necessary to provide an agreed service.

Access and Correction

You may ask whether we hold personal information about you and request access to or correction of that information. Contact us using the details below and provide enough information for us to identify the relevant record.

Contact Us About Privacy

For a privacy question or request, call or text 021 08333 410, or use the contact form.